Shipping & Delivery Policy

At Creme, we take great care in preparing and delivering your orders. Please review our shipping and delivery terms below:

1. Processing Time

• Can cakes: 3 business days

• Custom cakes: 7–21 business days

• Processing time excludes weekends and public holidays.

2. Delivery Options

We offer:

• Local Delivery (within selected areas)

• Collection/Pick-up from our location

Delivery options and fees are calculated at checkout.

3. Delivery Responsibility

• Once the order has been collected or handed over to a courier, responsibility transfers to the client.

• We are not liable for delays, damages, or losses caused by third-party courier services.

4. Delivery Time frames

• Delivery dates are estimates and may vary depending on courier operations.

• We do not guarantee exact delivery times unless otherwise agreed.

5. Incorrect Information

• Clients must ensure all delivery details (address, contact number) are correct.

• We are not responsible for failed deliveries due to incorrect or incomplete information.

• Additional delivery fees may apply for re-delivery.

6. High-Risk & Remote Areas

• Certain areas may incur higher delivery fees.

• If your location falls within a high-risk or remote area, additional charges may apply and will be communicated before dispatch.

7. Failed Delivery

• If the recipient is unavailable at the time of delivery, the courier may:

  • Attempt re-delivery (additional charges may apply), or

  • Return the order

• We are not responsible for product condition after failed delivery attempts.

8. Perishable Goods Disclaimer

• Our products are perishable and sensitive to handling and temperature.

• We cannot guarantee product condition once it is in transit via third-party couriers.

9. Collection (Pick-Up)

• Clients must collect orders at the agreed time.

• Late collections may affect the quality of the product, and we will not be held responsible.