Refund Policy

1. Deposits & Payments

• All deposits are strictly non-refundable.

• Full or partial payments confirm your order and secure your booking.

2. Cancellations

• Cancellations must be made at least 72 hours before the scheduled collection/delivery.

• Orders cancelled after production has started are non-refundable.

• Custom and personalized cakes cannot be cancelled once materials have been purchased or work has begun.

3. Refund Eligibility

Refunds will only be considered under the following conditions:

• The product is significantly damaged before collection or upon delivery by us.

• The product is not as agreed (major error, not minor design differences).

Please note:

• Minor variations in colour, design, or decoration do not qualify for a refund.

• Taste and personal preference are subjective and do not qualify for refunds.

4. Delivery & Courier

• We are not responsible for any damage caused by third-party couriers.

• Once the order has been handed over for delivery or collected, the responsibility transfers to the client.

5. Claims Process

• All refund claims must be submitted within 24 hours of receiving the order.

• Clear photo/video evidence must be provided.

• Products should not be fully consumed before a claim is made.

6. Resolution

• Approved refunds will be processed within 1–3 business days.

• Depending on the situation, we may offer:

  • A partial refund

  • A replacement

  • A store credit

7. Abuse of Policy

• We reserve the right to decline refund requests where there is evidence of misuse, false claims, or failure to follow care instructions.