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Terms & Conditions

By placing an order with Creme, you agree to the following terms and conditions:

1. Orders & Payments

  • All orders must be placed through our website or approved communication channels.

  • Full payment or the required deposit must be made to confirm your order.

  • No order will be processed or reserved without payment.

  • Prices are subject to change without prior notice.

2. Order Processing Time

  • Can cakes: Require a minimum of 3 business days.

  • Custom cakes: Require 7–21 business days, depending on design and availability.

  • Urgent orders are subject to availability and may incur an additional fee.

3. Customization & Design

  • We aim to match your requested design as closely as possible, but slight variations may occur due to the handmade nature of our products.

  • By placing an order, you trust our creative process and finishing style.

4. Cancellations & Refunds

  • Deposits are non-refundable.

  • Cancellations made after work has started may not qualify for a refund.

  • Refunds are processed at our discretion and within 1–3 business days.

  • No refunds will be issued for change of mind.

5. Collection & Delivery

  • Clients are responsible for ensuring correct delivery details.

  • We are not responsible for delays caused by third-party couriers.

  • Once the order has been collected or handed over to a courier, responsibility transfers to the client.

6. Damages & Complaints

  • Any issues must be reported within 24 hours of receiving the order, with clear photographic evidence.

  • We are not liable for damages that occur after collection or during third-party delivery.

  • Minor design variations or slight imperfections do not qualify for refunds.

7. Storage & Handling

  • Cakes are perishable and must be stored in a cool, dry place or refrigerated where necessary.

  • We are not responsible for product quality once it has been mishandled or stored incorrectly.

8. Allergies & Ingredients

  • Our products may contain or come into contact with allergens such as nuts, dairy, eggs, and gluten.

  • It is the client’s responsibility to inform us of any allergies before placing an order.

9. Right to Refuse Service

  • We reserve the right to decline or cancel any order at our discretion.

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